What is Change Management? Thursday, Jan 22 2015 

Change management is the process of ensuring improvements to a system are absorbed and adopted as best as possible.  As noted in the blog on process improvement the company must first ask itself what do we want to achieve with this change (the goal).  Change management requires the company to ask who will be affected by these improvements, how will they react, and will the reaction benefit the improved process?  The company must also determine if the change can be implemented within management, within the company (including employees), or with the assistance of external parties.

The reason for the change needs to be clearly explained to those that will be affected.  In person communication is better than written communication but in person and written communication is the best choice.  Involving those that will be affected is an important step to gain consensus among all affected.  Their input in the planning of change will likely give additional insights in how to affectively implement change and how to accurately measure the impact of the changes.

How the affected reacts will depend on how and when they are informed of the change.  For example, an Jigsaw-Change-Managementimprovement in the process could be externally hiring better paid employees to perform a task not done before.  Those affected are the first line manager, anyone else in the section/department, and anyone internally capable of doing the better paid job that wasn’t given an opportunity to apply for the job.  Those who weren’t given an opportunity to apply will likely not be happy.

Whether the change is mainly determined at a management, whole company, or external party those affected need to buy in to the change.  The most effected way to gain buy in is to allow them to participate in the change.  This provides a sense of ownership on their part.  Ownership creates familiarity and makes the transition easier because it will not be sprung on them.  The point being regardless of where the change is implemented to allow those affected to have a sense of ownership.

When done correctly change management will rely on negotiation or perception management because change is hard and it is often easier to accept when viewed from a different view point.

Author,

James Webb

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Does Your Business have B.A.M? Monday, Nov 17 2014 

BAMMany people have dreams of owning a business. Some want the freedom to direct their own future. Ultimately, live a care free life filled with exotic vacations. Others want an untapped income stream. No matter the motivation, you need three elements to be successful.

Belief

A successful entrepreneur has to believe in their own ability to bring home the bacon. Let’s be honest, you can have the nicest business cards ever created and never make a dime. A fancy business card does not make a business. You have to know the value you bring in the market place. This means knowing what makes your product or offering unique. Then having the confidence and skill to share that value with the customer.

Activate

Planning your business activities is necessary, if you are going to be organized and focused. An entrepreneur needs a target to aim his shot. However, plans without action are just wishes. Regardless of the formal title, you are in the business of selling. Mary Kay Ash said it best, “Nothing happens until somebody sells something.” Yes, this business may be your deep down passion. However, money is what allows you to share your passion. Coaching women in their businesses and lives is what I was born to do. I would do it for free, and have. That said, the electric company hasn’t started taking passion as payment. So you have to always be selling, or as I like to say, “exchanging value” if you are going to continue to share your gifts with the world.

Maximize

Now here comes a biggie in the entrepreneurial space, maximizing. Acquiring new customers can be a lot of work, cost, and time. The worst part, the more time we spend working on seducing the potential new customer or client. The less time and resources we have to better serve the old and faithful. The ones that already know your value, and are willing to compensate you for it. Spend time maximizing your offerings to these customers. Look at AT&T, cable, phones and now security systems. Now of course new customers are necessary to keep a business growing. Just make sure it isn’t at the expense of the old.

Monique Moliere Piper

Certified Professional Coach and Author

Are You Ready to Build Capacity? Monday, Mar 3 2014 

Are You Ready to Build Capacity?

Are you ready to build capacity in your business? Perhaps you would like to grow in one or more of the following areas: clients, revenue, employees, product or services, or geographic area. All growth requires some cost factor: time, money, practice, or sometimes pain. In order for you to grow your business’ capacity, you have to assess where you are, visualize where you want to be and develop your action plan to get there.

Capacity_Building

If you were to build capacity that means more is needed. You need more resources, more opportunities, more staff, more avenues, more policies, more agreements, more traveling, more regulations, or simply more tasks for you or someone to complete. All of this more has to be planned, organized and executed. If it is not, then the consequences can be overwhelming to you and the business. Some businesses do not recover from not adequately building capacity or deciding to launch into the deep and not being prepared. For example, let’s say your company is a one-person operation. You decide that you want to grow into a full-service consulting firm. To accomplish this task, you bid on a job and are awarded the contract, but remember the operation is only you. After initiating the contract, you realize that you do not have proper support staff to execute the contract, you do not have the necessary money to meet payroll, and you don’t have proper workmen’s comp insurance that is required on employees. The challenge for you is most of the tasks needed to build capacity take time to put into place. There are numerous tasks that have to be accomplished to build capacity. Just remember, count the cost, research, seek out information and resources, and assess the real needs of the business before you launch.

Author,
Tiya Scroggins, MBA
CEO of Scroggins Consulting, LLC